Communication Tips – Deaf

Deaf people communicate in different ways depending on several factors:  age at which deafness began, type of deafness, language skills, speech abilities, personality, family environment and educational background.
These suggestions will help you have a more productive conversation with someone who is Deaf.
  • Gain the Deaf person’s attention and be in full face view before beginning the conversation.  To get the attention of someone who is Deaf, tap the person on the shoulder or wave your hand.
  • Look directly at the Deaf person when speaking to them, even if you are using an interpreter.
  • Open the conversation with a familiar topic.
  • State the topic to be discussed.
  • Give some warning when changing subjects to help focus the conversation.
  • Speak clearly without exaggerated lip movements and at normal conversational loudness.
  • If a statement is misunderstood, rephrase it.
  • Maintain eye contact with the Deaf person.  Eye contact conveys the feeling of direct communication.  Even if an interpreter is present, continue to speak directly to the Deaf person.  He or she will turn to the interpreter as needed.
  • Use the word “I” and “you” when communicating with the interpreter.  Never say, “tell him” or “ask her” of “does he understand?”
  • Don’t place anything in your mouth when speaking.  Chewing gum or having anything in your mouth obscures the lips.
  • Don’t stand with bright light (sun or window) behind you.  The glare makes it difficult to see your face.
  • Be courteous and respectful to the Deaf person.  If the telephone rings or someone knocks on the door, excuse yourself and let the Deaf person know what you are doing.  Do not ignore the Deaf person and carry on another conversation while he or she waits.
  • Keep a notepad handy and write notes back and forth if necessary.
  • Don’t assume a nod means you are being understood.
  • Remember, an interpreter will assist both hearing and Deaf people have a meaningful conversation.
  • Facial expressions should match the words.
  • Don’t restrict the person’s hands for signing and writing purposes.
  • NEVER pretend to understand when you don’t!
  • RELAX!  Don’t be afraid to ask questions when you are unsure of what to do.